The hamlet help centre

Find your way.
Move deals forward.

Practical help and support for hamlet. Learn how features work, follow reliable workflows, troubleshoot common problems and find answers to frequently asked questions.

Try “sign in”, “deal stages”, “property listing” or “verification”.

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Getting started

Getting started with hamlet

Understand your account, workspace and the main areas of the platform.

Read the guide →
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Account access

Signing in and verification

Find guidance on account access, email confirmation and identity checks.

View account help →
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Deal management

Using the deal pipeline

Understand stages and keep important transaction milestones in view.

Read the pipeline guide →
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Property listings

Managing property listings

Prepare accurate listings and describe sustainability credentials responsibly.

Read listing guidance →
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Reporting

Deal values and reporting

Interpret pipeline values and investigate figures that look incorrect.

Understand the figures →

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Getting started

Simple habits for using hamlet confidently and responsibly.

Keep your profile accurate

Review your account details and keep relevant information current. Only submit information you are authorised to share.

Handle deal information carefully

Share documents only with people entitled to receive them. Do not include sensitive information in general support requests.

Keep records up to date

Update a deal when its position changes and record material milestones promptly so collaborators can understand the latest status.

Using the deal pipeline

Move deals forward when the relevant milestone has genuinely been reached.

Stage 1

LOI Issued

A letter of intent has been issued. Keep the parties, proposal and agreed next steps clear in the deal record.

Stage 2

Due Diligence

Track outstanding checks, documents and review milestones. Confirm critical dates against the underlying records.

Stage 3

Under Contract

Monitor contractual conditions and progress toward lease execution or purchase completion.

Stage 4

Closed

Mark a deal closed only when it meets your organisation’s completion criteria. Keep final records and commission details accurate.

Keep critical dates on your radar

Where reminders are available, use them to monitor environmental reviews, lease-option expirations and other milestones. Automated reminders supplement your checks; they do not replace contractual diary management.

Commercial property listings

Make listing details accurate, relevant and easy to assess.

Prepare a listing

Check property details, availability, commercial terms and contact information before publishing. Correct inaccuracies promptly.

Describe sustainability credentials

Identify Passivhaus or EnerPHit certification only where the claim is accurate and substantiated. Include supporting evidence where requested.

Upload supporting files

Use files you have permission to share. If an upload fails, check its format and size, retry on a stable connection and retain the original.

Deal values and reporting

Always read a figure alongside its label and scope.

What does deal flow mean?

Deal-flow figures summarise values recorded against deals in the relevant view. They are not automatically the same as revenue, completed transaction value or commission received. Check the label, currency, stage coverage and underlying records before using a figure in a report. If a value looks wrong, review deal values and statuses, then report the page and discrepancy.

Troubleshooting

Try these first steps before reporting an issue.

I cannot sign in

Check the email address and sign-in method. Use account recovery if available and reopen hamlet in an up-to-date browser. For social sign-in, use the provider originally linked to your account.

I have not received an email

Check junk/spam and confirm the address is correct. Allow time for delivery before requesting another message. If it still does not arrive, note the approximate time of the attempt.

My identity verification is not complete

Follow the verification flow and make sure all requested steps finish. Email verification and identity verification are separate checks. If the status appears wrong, report the page and status shown. Never send identity documents through an ordinary support message.

A property file will not upload

Check the supported format and file size. Try a stable connection, a fresh browser tab and a simpler filename. Keep the original and include non-sensitive error text in your report.

A page looks wrong or a button does not work

Refresh once, check your connection and try a current browser. On mobile, reopen the page and avoid rapid repeated taps. Include the page address, device/browser and steps that reproduce the problem.

I expected a reminder but did not receive one

Check the deal record, reminder date and available notification settings. Confirm the reminder was saved and your email address is current. Do not rely solely on an automated reminder for a contractual obligation.

Frequently asked questions

Quick answers to common questions about hamlet.

What is hamlet for?

hamlet is a workspace for a broker community working with commercial property listings and a deal pipeline, with a focus on sustainable properties and connected deal workflows.

When should I move a deal to another stage?

Update the stage when the transaction reaches the corresponding milestone and the record supports that change. If uncertain, check your organisation’s process.

Can I label a property Passivhaus or EnerPHit?

Only when the claim is accurate and can be substantiated. Enter the relevant credential and supporting details requested by the listing workflow.

What should I include in a support request?

Describe the page, what you tried, the steps to reproduce the issue, approximate time, browser/device and exact error text. Exclude passwords, payment details and identity documents.

Where can I check membership and pricing?

Use the current membership or pricing information published on the official hamlet website. Prices and terms can change, so rely on live information rather than an old screenshot.

Why can I not see a feature?

Access may depend on sign-in status, verification, membership or account permissions. Confirm you are using the intended account and have completed required steps.

Account access checklist

Before escalating an account problem, confirm:

  • You are using the correct email address and sign-in provider.
  • You have completed requested email or identity verification steps.
  • You checked your inbox and spam/junk folder for verification messages.
  • You are not sharing your password or verification codes with anyone.
Still need a hand?

Tell us what is happening.

Include the page, the action you took, what you expected, what happened instead and any non-sensitive error message. Never include passwords, full payment details or identity documents.

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For direct assistance, use the current contact or support route published on the official hamlet website. Response times are not promised by this centre.